Service with a big S
Delivering good machines is one thing, but what if the after-service leaves something to be desired? After all, not every company has its own technical service department. And sooner or later you will have questions or there will be a malfunction. After a few long hours of work, you will undoubtedly need suitable replacement parts. With an exotic supplier, this can sometimes cause problems. Parts that are not in stock, a customer service that is unreachable, these are known frustrations. So inform yourself thoroughly before dealing with a machine builder.
![](https://www.promation.be/storage/images/web/service-1669278908.jpeg)
Bringing machines to life
We bring machines or robots to life. We do this flexibly, creatively and with the right expertise. So that we maximize your return on investment. We don't go for less. Even more...
Machine or robot chosen? Done. To work with it. Just wait, for us it doesn't stop there. We don't just deliver and install your new machine. At Promation, we also guarantee excellent after-service. Because our goal is to make your life easier. And for that, our experts will gladly go the extra mile, with a smile.
"We are available 24 on 24 to troubleshoot your machine so that it works optimally when you need it."
Technical breakdowns? Spare parts needed? In any case, make sure you have a reliable partner near you. One that you can preferably reach outside office hours. Because a whole night or a whole weekend of downtime will give you a big financial hangover. Which you could have avoided with a good machinery partner.
Ever thought about a VPN connection?
A VPN connection puts you in direct contact with your machinist. Not a must, but an added value. Such a VPN connection, or Virtual Private Network provides a secure connection between you and your supplier. If you have a problem, you call in and your machine builder looks directly into your control. That way, a technician can quickly and efficiently locate and fix the problem. Faster and cheaper, in other words, because you don't have to pay the technician's travel expenses. Sounds good, right?
At Promation, we even go one step further. For example, we install the VPN connection for free with every maintenance contract.